Frequently Asked Questions

Ordering and Transaction Questions

How to request a quote?

Send a quote request for bulk quantities to jayden@suqinsz.com or fill out the "Contact Us" form.

How do I place an international order?

Please send an email to jayden@suqinsz.com. We currently do not accept orders placed directly on the website.

How to find your prices?

Email: jayden@suqinsz.com
All prices are in U.S. dollars and do not include shipping charges. Due to the nature of the market, prices may fluctuate. You can call 86 17327092302 or email jayden@suqinsz.com for current prices. High-volume pricing is available, please contact jayden@suqinsz.com for part and quantity requirements.

Is it safe for me to browse your website?

Yes, it is safe. All Suzhou Suqin Electronics data is securely hosted on data servers in the United States. The server and network infrastructure are PCI 3.2.1 compliant. To provide our customers with the highest level of security, our entire website is secured using HTTPS (Hypertext Transfer Protocol Secure), which means that all communications between your browser and the website are encrypted.

You may notice a closed padlock in the address bar of your Internet browser, which displays this icon to indicate that you are visiting a secure website. Some operating systems will also highlight the address bar in green to indicate this.

Product Questions

How can I learn more about product issues?
For more detailed information about our products, please browse our electronic catalog, or refer to our latest catalog (shown on the home page). You can also find and view datasheets or technical documentation on the product page under product pricing. Our knowledgeable sales department will be happy to answer any additional questions you may have. Call 86 17327092302 to speak to a representative or inquire via email at jayden@suqinsz.com.

How can I get samples of your products?
Samples are available for most products. Please call jayden@suqinsz.com or email our sales department at 86 17327092302 with your sample request.

Can I order products not in the catalog?
Can't find what you need in our catalog? Suzhou Suqin Electronics provides many services, including special ordering, etc. For more details please call our sales department at 86 17327092302 or email jayden@suqinsz.com and one of our representatives may be able to find what you are looking for.

Shipping Questions

How will my order be shipped?

Shipping can be FOB Shanghai, Guangdong, or Shenzhen.
If it is a product in our inventory, it can be shipped quickly within two working days; ordered products take 3-5 working days to be shipped; Future products need to discuss the delivery time with our sales, and they will be shipped on time. Please call 8617327092302 to contact Jayden, Learn more about all shipping options.

All customers: Inspect all shipments and report any shortages or damage immediately to the delivery carrier. Some items/products/orders come in individual boxes.

How long will it take for my order to be delivered?
If orders are received by Suzhou Suqin Electronics before 4:00 pm CST, in-stock items can usually be shipped the same day or the next day. You should receive your order within standard timeframes for your location. Air freight and premium freight services are available as per your requirements.

Who do I contact if I have questions about a shipment or need to make a claim for lost or damaged materials?

Who do I contact if I have questions about a shipment or need to make a claim for lost or damaged materials?
If you do not receive your order or notice an error or discrepancy in your order, please notify sales immediately. Our representatives will be happy to assist you with any necessary actions, such as tracking your order, making adjustments or replacements, or filing a carrier claim on your behalf, please call 8617327092302 or email jayden@suqinsz.com.

Payment, Terms, and Taxes

What payment terms do you accept?
We accept T/T, L/C, and PayPal.

Net 30 payment terms

If you are interested in opening a credit line with our company to take advantage of net 30 payment terms, please contact us via email at jayden@suqinsz.com or call 86 17327092302.


Post time: Apr-16-2024